KW Cancellation Policy
Due to the nature of kombucha brewing and shipping, our products cannot be cancelled or refunded once an order has been placed. If you have to postpone your order due to travel plans or other reasons, please contact us before your delivery date. We are happy to skip the shipment or pause your subscription.
Enjoy complimentary delivery for orders above $80. When you order less than $80, there will be an additional $10 delivery fee (additional $15 surcharge for deliveries to Sentosa). We’ll deliver on the next working day, excluding Weekends and Public Holidays.
Our kombucha subscriptions are the perfect way to enjoy delicious and healthy fermented tea every week. The price includes free delivery to your door every fortnightly Wednesday – so all you need to do is pick up that bottle and start enjoying!
To ensure proper delivery of your order, please kindly ensure that someone is home to receive it during your preferred delivery time. Otherwise, our driver will leave the order at the door and we are not responsible or liable for any losses or damages that may occur after leaving your package on your doorstep.
If Wednesday is a public holiday, we will deliver on Thursday.
Contact us at email@example.com for questions related to refunds and returns.